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IT Services - Service catalogue

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Private Cloud: Hosted VMs

This service offers individual Windows or Linux virtual machines, which can be self-managed or managed centrally by IT Services (at additional cost). In the former case we will deploy a Linux or Windows VM, hand over the root/administrator password to you and then you are responsible for all further administration.

This service covers windows licensing costs through Data Centre licensing and is on a High Availability Cluster between Slough and Oxford. This service is also available through the small research facility framework.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Thurs 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours09:00 - 17:00, Mon - Fri*
Out-of-hours supportNo
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
Rendell, Sam
Service manager
Camp, Phillip

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

Request training

On request, bespoke help/guidance available from Cloud Services

Request Access

Queries regarding uptake of the service and access - to be raised with Cloud Services

More information


Charges are applicable for: academics, UAS, departments, colleges, students.

See above for details. This service is also available through the small research facility framework - contact

Related Services

This service has no related services